Forgotten User Name or Password

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Forgotten User Name

Forgotten Password

 

Forgotten User Name

  1. A user can obtain their username if they forget it by clicking on the Forgot User Name link

    ForgotUserName_Link.jpg

  2. Enter your e-mail address
  3. Enter your security question answer

 

 

Reset your Password

 

  1. A user can reset a password if it is forgotten from two links on the login page.

    Restore_Password.jpg
  2. Once on the login page, the grantee must enter their user name or e-mail address and click continue.

    Restore_Password1.jpg

     

  3. Enter the answer to your security question and click continue

    Restore_Password2.jpg
     

  4. Select a new password using the password rules on the screen and click continue

    Restore_Password3.jpg

 

 

 

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